Tel: 07866 426 969
Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery charges are calculated depending on the product size and weight, eg a pair of mittens would be £2 whereas a saddle would be £25.
Paypal is accepted in the online shop therefore the following cards are accepted: Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute
If the product is in stock it will be sent out that day or the following, whereas if its bespoke it depends when the product has been completed, eg for pair of slippers approximately 1 week whereas a saddle could take approximately 8 – 12 weeks depending on the amount of orders received.
Yes your information is protected by our secure site.
After ordering and receipt of payment your order is checked and sent to the manufacturer and is scheduled in for work. The next step is your product will be worked on and once completed sent directly to you.
Yes all orders receive an invoice.
Send us an email
Please send us an email at firstname.lastname@example.org and we will respond the same day.