FREQUENTLY ASKED QUESTIONS

I have an idea for a different colour you don't have, is this something we could look into?

Absolutely we are always willing to add additional colours to our Collection.

Where is Sam Jamieson England located?

We are located in South Lincolnshire, United Kingdom.

What are the payment methods available?

We accept payment via Paypal and Square.  Cards accepted are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro / American Express.  You can also pay by bank transfer.

Can I pay with Paypal without having a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.

How will I know if my order has been received successfully?

At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.

Are my personal details safe?

Absolutely! We operate using Paypal and Square, meaning we don’t store or access your card details at all.

Can I collect my order?

Yes. If you’ve placed an order with us, or want to, and wish to collect it direct please get in touch with us. We’ll make sure your order is ready to collect. However please ensure that you do contact us first in order to avoid disappointment.

How do I cancel my order?

If you wish to cancel your order please notify us as soon as possible. Orders for items that are personalised or bespoke can not be cancelled.

If I need to return an item do I need to pay the postage?

Yes, you are responsible for postage back to us.